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Complaints
We understand that when things can go wrong and this can be very unsettling and upsetting.
We recommend you contact us in the first instance.
Our senior admin team will investigate your complaint and report back to you. If we need to escalate your complaint to the Management / Directorial level we will advise you accordingly.
Phone message
Call 07 282 7579 and select option four to leave a detailed message including your name and how we can contact you.
Email
Email info@anteris.nz with the title line COMPLAINT and send us a detailed message including your name and how we can contact you.
If you feel you need to take your complaint further, you have the right to contact the Health and Disability Advocacy Service by calling 0800 555 050 or via the https://www.hdc.org.nz/ website.
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